We're Only a Phone Call Away!

I saw this wording on an accountant's website recently:

We're Only a Phone Call Away!
You can call on us at any time knowing that you will never be charged for our time. So we hope that you will feel free to speak to us whenever you need to, without having to worry about the cost. If any extra work arises from this free initial consultation, we will give you a fixed price quotation for the extra work before it is started.

In my view this is exactly the sort of approach that most people want from their accountants. I'm pleased to be able to evidence the fact that there are accountants who are client focused and who operate in this way.

A search on Google revealed that a number of other firms offer the same approach. If it appeals to you then ask your accountant if he/she is prepared to operate on this basis.

What is critical however is how honestly committed to it they are. It all comes down to attitude. You want them to welcome ad-hoc calls from you and to be used to giving fixed price quotes for follow up work. If they can't 'walk the talk' however then maybe it's time to find someone who will.