Who sacks who?

The best accountants don't have clients who regularly moan about their fees. No accountant wants their clients to moan about fees, so where this happens time after time, there are only two real possibilities:

• either the accountant is overcharging for the work they are doing, in which case the clients should sack them and find a new accountant; or

• the client is unwilling to pay a fair fee for good work in which case the accountant should sack the client.

Many accountants are too scared to sack clients generally but the better accountants will sack their worst clients over a period of time. Successful accountants tend not to worry about losing a client who is not really contributing to the firm’s success due to the time and cashflow issues that arise whenever there are constant complaints about fees.